EXCELLENT BENEFIT PACKAGE!!  

Interested applicants should submit their resume and an employment application. Please contact Mr. Enrique  Deleon with questions at 386-304-0086.

• Provide level 1 support for both internal and external clients.
• Troubleshoot issues by using the organization’s knowledge base and other resources available
• Generate necessary reports required by the IT department and/or the client.
• Monitor, respond, and troubleshoot alerts generated by the system and/or reported by the client.
• Handle escalation and coordination with solutions engineers or its technical counterpart.

• At least a College/Associates Degree; Computer Engineering, Computer Science, IT, or any related course
• Fresh graduates are welcome to apply.
• With a good verbal and written English communication skills.
• Knowledgeable with the Windows Ecosystem.
• Has the ability to communicate technical information to a non-technical person
• Can work under time pressure with minimal supervision
• Flexible to work on other tasks assigned.
• Highly organized with attention to details, know how to follow instructions
• Ability to become the ultimate team-player: Does well and peers well with the team, while still being able to perform well individually
• Capability to provide on-call support during escalations and emergencies and travel between work sites.

• Basic Knowledge of Windows Server and Windows Systems.
• Basic Computer Repair skills (able to swap out bad components in computers)
• Basic Networking Knowledge (able to troubleshoot no Internet situations for computers and Printers)
• Basic Knowledge of Microsoft Office (able to setup Outlook and troubleshoot Excel formulas)